Return & Refund Policy
Your satisfaction is our top priority. If you're not completely happy with your purchase, we make returns simple and hassle-free.
Eligible for Return
- Unused product in original, sealed packaging
- Product received in damaged or defective condition
- Wrong product delivered
- Product significantly different from description
- Return request raised within 7 days of delivery
Not Eligible for Return
- Opened or used products (unless defective)
- Products returned after 7 days of delivery
- Products without original packaging
- Free gifts or promotional items
- Products damaged due to misuse or incorrect application
How to Initiate a Return
Contact Us
Email us at info@naturasparsh.com with your order ID, reason for return, and photos of the product within 7 days of delivery.
Get Approval
Our team will review your request and send you a return approval along with the return address within 1–2 business days.
Ship It Back
Pack the product securely in its original packaging and ship it to the address we provide. Please share the tracking details with us.
Inspection
Once we receive the product, our team will inspect it within 2 business days to verify its condition.
Refund Processed
After approval, your refund is processed within 5–7 business days to your original payment method.
Refund Information
Refund Mode
Original payment method
COD Refund
Bank transfer within 7 days
Processing Time
5–7 business days after approval
Return Window
7 days from delivery date
Return shipping costs are the customer's responsibility unless the return is due to a defective or wrong product, in which case we will arrange a free pickup.
Need Help with a Return?
Our support team will guide you through the process. We promise to make it easy.