Frequently Asked Questions

Yes! Every Natura Sparsh product is made with 100% natural and Ayurvedic ingredients. We never use parabens, sulfates, synthetic fragrances, or harmful chemicals. Each formula is rooted in ancient Ayurvedic texts and validated by modern dermatological science.

All our products are dermatologist tested and formulated to be gentle even on sensitive skin. However, we always recommend doing a patch test before first use — apply a small amount on your inner wrist and wait 24 hours.

Absolutely. Natura Sparsh is proudly cruelty-free. We never test on animals, and our manufacturing partners are also held to the same standard.

Our products typically have a shelf life of 12–24 months from the manufacturing date. Since we use natural preservatives, we recommend using the product within 6 months of opening for best results. The best before date is printed on each product.

Yes, our products are designed to work harmoniously together as a complete natural beauty routine. You can safely combine our hair care and skin care products.

We accept all major payment methods including Credit Cards, Debit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD) for eligible pin codes.

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase. You'll receive an order confirmation email immediately after placing your order.

Orders can be modified or cancelled within 2 hours of placing them. After that, the order is processed and sent to our warehouse. Please contact us immediately at info@naturasparsh.com if you need to make changes.

Yes, absolutely. All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We never store your card details on our servers.

Yes, a digital invoice is automatically emailed to you after your order is confirmed. You can also download it from your account under 'My Orders'.

Yes! We offer free standard shipping on all orders above ₹499. Orders below ₹499 are charged a flat shipping fee of ₹49.

Standard delivery takes 4–7 business days across India. Express delivery (₹99 extra) is available at checkout for most pin codes and delivers within 2–3 business days.

Yes, we ship to all states and union territories in India. Some remote pin codes may have slightly longer delivery times.

Once your order is dispatched, you'll receive a tracking link via email. You can also track your order from your account dashboard under 'My Orders'.

Delivery estimates may vary due to weather, festivals, or carrier delays. If your order hasn't arrived within the estimated timeframe, please contact us at info@naturasparsh.com with your order ID.

We accept returns within 7 days of delivery if the product is unused, in its original packaging, and undamaged. Please contact us at info@naturasparsh.com with your order ID and reason for return to initiate the process.

Once we receive and inspect the returned product, refunds are processed within 5–7 business days. The amount is credited to your original payment method. COD refunds are issued via bank transfer.

We sincerely apologize if this happens! Please contact us within 48 hours of delivery with photos of the damaged/wrong item. We'll arrange an immediate replacement or full refund at no extra cost.

For hygiene reasons, opened or used products cannot be returned unless they are defective. Combo packs can only be returned if all items in the pack are unused and in original condition.

You need an account to complete a purchase so we can process your order and send you updates. Creating an account is quick and free — it also gives you access to order tracking, wishlist, and exclusive member deals.

Click on 'Forgot Password' on the login page, enter your registered email address, and we'll send you a password reset link. If you don't receive the email within 5 minutes, please check your spam folder or contact us.

Log in to your account and go to Profile → Saved Addresses. You can add, edit, or delete addresses there. You can also save multiple addresses and set one as default.

To delete your account, please contact us at info@naturasparsh.com with your registered email address. Please note that account deletion is permanent and will remove all your order history and saved data.