Privacy Policy
We value your trust and are committed to protecting your personal information. This policy explains what data we collect and how we use it.
Our Commitment to You
Natura Sparsh respects your privacy and is committed to protecting your personal data. We will never sell, trade, or rent your personal information to third parties. This Privacy Policy applies to all information collected through our website naturasparsh.com and any related services.
Information We Collect
Information You Provide
When you create an account, place an order, or contact us, we collect: your name, email address, phone number, delivery address, and payment information (processed securely by Razorpay — we never store your card details).
Automatically Collected Information
We collect basic usage data such as your IP address, browser type, pages visited, and time spent on our website. This helps us improve our website and user experience.
Order Information
We store your order history, product preferences, and any communication you have with our support team to provide you with better service.
How We Use Your Information
To Process Your Orders
Your name, address, and contact details are used to process, ship, and deliver your orders, and to send you order confirmations and updates.
To Improve Our Services
Usage data helps us understand how customers interact with our website, allowing us to improve product listings, checkout experience, and overall performance.
To Communicate with You
With your consent, we may send you newsletters, promotional offers, and product updates. You can unsubscribe at any time from any email we send.
How We Protect Your Data
Secure Transactions
All payments are processed through Razorpay, a PCI-DSS Level 1 certified payment gateway. Your financial data is encrypted and never stored on our servers.
Data Encryption
Our website uses SSL/TLS encryption (HTTPS) to protect all data transmitted between your browser and our servers.
Limited Access
Access to your personal data is restricted to authorized team members who need it to provide services to you. We do not sell or rent your data to third parties.
Cookies & Tracking
Essential Cookies
We use essential cookies to keep you logged in, maintain your cart, and ensure the website functions correctly. These cannot be disabled.
Analytics Cookies
With your permission, we may use analytics tools to understand website traffic and usage patterns. This data is aggregated and anonymized.
Managing Cookies
You can control cookie settings through your browser preferences. Disabling non-essential cookies will not affect your ability to shop on our website.
Your Rights
Access Your Data
You have the right to request a copy of all personal data we hold about you. Contact us at info@naturasparsh.com with your request.
Delete Your Data
You may request deletion of your account and all associated personal data. Note that we may retain certain data as required by law (e.g., order records for tax purposes).
Opt Out of Marketing
You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly.
Third-Party Services
Our website uses the following trusted third-party services:
- Razorpay — Secure payment processing
- Cloudinary — Image storage and optimization
- Resend / SMTP — Transactional email delivery
Each of these services has their own privacy policies. We encourage you to review them separately.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact us:
Natura Sparsh
Email: info@naturasparsh.com
We will respond to all privacy-related requests within 7 business days.
Questions about your data?
We're transparent about how we handle your information. Reach out anytime.